Frequently Asked Questions
Everything you need to know about shopping at Wool and Company
What is your standard shipping policy?
We offer free standard shipping on all domestic orders over $50. Orders are typically processed within 1-2 business days and delivered within 3-5 business days via USPS or UPS.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.
What is your return and exchange policy?
We accept returns of unused, unopened items in their original packaging within 30 days of purchase. Please note that custom-cut items and clearance products are final sale.
Are your wool products sustainably sourced?
Absolutely. We partner exclusively with ethical suppliers who adhere to strict animal welfare standards and sustainable farming practices to ensure the highest quality wool.
How should I care for my wool garments?
To maintain the longevity of your items, we recommend hand washing in cool water with a gentle wool detergent and laying them flat to dry. Avoid wringing or using a tumble dryer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.